Last updated: October 26, 2026
Pre-orders
Pre-orders are charged in full when you place them. You can cancel a pre-order for a full refund, including shipping, any time before it ships. Email us with your order number.
Pre-orders ship on the date shown on the product page and in your order confirmation. If we can't ship by that date, we'll email you a new date and the choice to wait or cancel for a full refund.
Returns
We accept returns of unopened, unused products within 30 days of delivery. For hygiene reasons, we can't take back opened products unless they arrived damaged or faulty. Monogrammed items are made to order, so they’re final sale unless they arrive damaged, faulty or wrong.
To start a return, email us with your order number. We'll reply with the return address and instructions. We can't accept parcels sent back without contacting us first.
Return shipping is paid by you, unless we made a mistake with your order.
Damaged, faulty or wrong items
If something arrives damaged, leaking or faulty, or isn't what you ordered, email us within 7 days of delivery. Include your order number and a photo. We'll send a replacement or give you a full refund, including shipping, at no cost to you.
Sets and complimentary gifts
Sets, such as Home and Away or One for You, One to Gift, are priced together and must be returned as a complete set.
If your order came with a complimentary gift, such as a cosmetic bag, please return the gift unused with the set. If it isn't returned, we'll deduct its listed value from your refund. Monogrammed items are made just for you, so they’re final sale unless they arrive damaged, faulty or wrong.
Exchanges
We don't offer direct exchanges. To change size, return the unopened product and place a new order.
Refunds
We refund to your original payment method within 5 business days of receiving and checking your return, or of cancelling your pre-order. Your bank may take a few more days to show it.
You're refunded the amount you paid, after any discount. Original shipping is refunded only for cancelled pre-orders and for items that arrived damaged, faulty or wrong.
Questions
Email support@alicecress.com or use our contact page.